Customers of Ikeja Electric Distribution Company (IKEDC) can now check online for free electricity units issued as refunds for prepaid meters purchased under the Meter Asset Provider (MAP) scheme.
The electricity distribution company has provided an online portal where eligible customers can check their refund status and retrieve previously issued electricity tokens using their prepaid meter numbers.
According to information published on Ikeja Electric’s official website, the refund is provided in the form of free energy tokens credited to customers’ meters in line with directives from the Nigerian Electricity Regulatory Commission (NERC).
Eyes Of Lagos reports that the initiative provides an opportunity for qualifying customers to recover the value of their meter payments through electricity credits. Eyes Of Lagos reports,
How to Check and Claim Your Free Electricity Units From Ikeja Electric
Customers who purchased their prepaid meters under the MAP scheme can follow these simple steps to check their refund:
- Visit the official Ikeja Electric MAP Refund portal: https://www.ikejaelectric.com/map-refund/
- Locate the section marked Check your MAP meter refund tokens.
- Enter your prepaid electricity meter number.
- Click on the Check Refund button.
- Check whether any refund tokens have been issued for your meter.
- If tokens are available, copy the 20-digit token and load it onto your prepaid meter.
The portal also allows customers to retrieve previously issued refund tokens, meaning those who may have missed earlier SMS or email notifications can still check their records.
Who Is Eligible for the Ikeja Electric MAP Refund?
According to Ikeja Electric, the refund is specifically for customers who paid for their electricity meters under the Meter Asset Provider (MAP) scheme, as directed by NERC.
This means customers who purchased qualifying prepaid meters under the scheme should check their meter numbers to establish whether they have outstanding refund tokens.
The refund is not automatically available to every Ikeja Electric customer, and eligibility depends on the meter and applicable refund records.
How to Load Your Free Electricity Refund Token
For customers who find available refund tokens on the portal, Ikeja Electric has provided instructions on how to redeem them.
- Go to your prepaid meter keypad or Customer Interface Unit (CIU) if you use a split meter.
- Enter all 20 digits of the refund token.
- Press the Enter button.
- Your meter should display an acceptance message, and the electricity units will be added to your balance.
Where multiple unused refund tokens are available, customers are advised to load them in chronological order, starting with the oldest token.
What If You Did Not Receive an SMS About Your Refund?
Ikeja Electric says all issued refund tokens can be retrieved directly from its official portal.
Customers who have outdated contact information can contact the company’s customer care department through customercare@ikejaelectric.com or visit an Ikeja Electric customer service office for assistance.
Important Notice to Ikeja Electric Customers
Customers are encouraged to check their prepaid meter numbers directly on the official MAP Refund portal to establish whether they have any outstanding electricity refund tokens.
The company also warns that customers should never share their ATM PINs, banking passwords or payment card details when checking for refunds.
Have you checked your meter number for outstanding free electricity refund tokens? Visit the official Ikeja Electric portal below and share this information with other customers who may qualify.
Official Ikeja Electric MAP Refund Portal:
https://www.ikejaelectric.com/map-refund/
Eyes Of Lagos will continue to keep Nigerians informed about important consumer updates, electricity refunds and developments affecting residents across Lagos and beyond.